If a request to cancel the order is made prior to shipping or not later than 12 hours after the purchase, we will do our best to hold the item and process a refund. However, there is no guarantee that we will be able to cancel the order if has been dispatched for shipping.
Please note that due to time zone differences and our use of multiple shipping partners, we may not be able to cancel your order once it’s been purchased.
This means, we will reimburse you in full after proof of return receipt has been received and the order has been returned to our returns centre.
Please contact our Customer Support team to receive a return address and for more information about the further process at support@heyhelp.cc