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Refer to this guide is you face any issues when trying to setup the antenna:   Although we cannot guarantee which channels you will be able to see as it all depends how far away from the main TV T...

The order is considered canceled only if you receive a confirmation that it has been canceled from our customer support team. If the reply was negative, you will have to wait for the items to reach...

The items must be returned to the exact address that is provided by our Customer Support team. Once you ship the items, you must also send us the following information: the date of shipping, photo/...

In the case of damaged products, we require photos as proof of the damage, so our team can assess and authorise the return. In case of a requested refund, we require the products to be returned in ...

If your parcel was stolen or missing after confirmed delivery, you are required to launch an investigation with the delivery company using the tracking details provided to you at the time of purchase.

If your parcel is lost or reported missing by the courier and has no tracking updates – we will send you a replacement.   Please get in touch with our Customer Support team at support@heyhelp.cc

We are only able to edit your delivery address before the item has been dispatched. To do so, please get in touch with us at support@heyhelp.cc    If you noticed that the address is incorrect after...

All orders are tracked. You will receive an email with your order tracking details after it is shipped. Please make sure to check your email inbox, promotions, and/or spam folders to retrieve your ...

Orders are processed and shipped within 12 hours. At times of peak demand, such as holidays or weekends, it may take up to 3 business days for your item to be shipped.

We ship worldwide. In the event that we are unable to deliver an item to you, we will contact you directly and immediately refund you.   If you want to know if we ship to a specific country, reach ...