The order is considered canceled only if you receive a confirmation that it has been canceled from our customer support team. If the reply was negative, you will have to wait for the items to reach you before returning them for a a full refund.
Please note, that there is no guarantee that the order will be canceled after making such request, but we will do everything we can to do so and solve your issue.
If you need additional help, contact us at support@heyhelp.cc